Cancellation Policy
Cancel Before File Access
You CAN Cancel
✓ Before File Access
- • Anytime before you receive the download link
- • Anytime before we grant you access to the file
- • Full refund will be issued immediately
✓ Before Payment Processed
- • During WhatsApp negotiation before sending payment
- • No charges apply if not yet paid
✓ File Request Cancellations
- • Free to cancel before we start searching for the file
- • Before file is sourced or purchased
- • No charges apply if no work started
You CANNOT Cancel
✕ After File Downloaded
- • Once you have downloaded the file
- • Once download link was sent and is valid
- • File already accessed by you
- • Refund policy applies instead (very limited)
✕ After File Delivered
- • Even if you haven't downloaded it yet
- • If access was granted to your account
- • Cannot request cancellation at this point
✕ Completed File Requests
- • File has been sourced or purchased
- • Custom work completed
- • Research already done
How to Cancel
Contact Immediately
WhatsApp: +92 3456703860
Provide Details
Order number, file name, and payment details
Confirmation
We'll confirm cancellation within 24 hours
Refund
If payment made, refund within 7-14 days
Time Limits
⏱️ Cancellation Requests
Within 24 hours of payment
📥 Before File Access
Before we grant download link
⏬ Immediate Access
Some files grant immediate access - cannot cancel after
💬 Communication
Always confirm cancellation in writing via WhatsApp
File Requests - Special Rules
- 1 Free to cancel before work starts: If we haven't begun searching
- 2 Partial charge if work done: If research or sourcing already completed
- 3 No cancellation if file sourced: Once we have provided the file
After Cancellation
🔐 Access Revoked
Access to file will be revoked if not yet downloaded
💰 Refund Processing
Refund processed per our Refund Policy (7-14 days)
👤 Account Remains Active
Your account stays active for future purchases
📋 Records Kept
Cancellation records maintained for reference
🆓 Free Files
No cancellation needed for free files - they're free to download anytime. No account, no payment, no cancellation process required.
Contact for Cancellations
+92 3456703860
Available: 9 AM - 9 PM PKT (Monday to Saturday)
⚖️ Governing Law
All cancellations are subject to Pakistani law and GSM Mart 72's final discretion. Please ensure you understand our policies before making a purchase.