Return Policy
Digital Products - No Physical Returns
Digital Products - No Physical Returns
Due to the digital nature of our products, we do NOT accept returns on downloaded files. Once a file is successfully downloaded and accessed, it cannot be "returned" as you retain a copy on your device.
💡 Important Note
Digital files are non-returnable items. However, we offer replacements if the file is defective or doesn't match the description.
What You Can Do Instead
Before Download
- • Review file descriptions carefully to ensure it's what you need
- • Check compatibility with your device/model
- • Contact us via WhatsApp if you have questions before purchasing
- • Request sample information about file specifications
After Download - Replacement Only
We offer REPLACEMENTS (not returns) if:
- • File is corrupted or damaged
- • File does not match the description provided
- • Wrong file was provided
- • File contains errors or is incomplete
File Requests
- • Can be cancelled before fulfillment
- • No refund if custom work already completed
- • Please contact us immediately if you want to cancel
How to Report Issues
If you believe a file is defective or doesn't match the description, contact us immediately:
Include: Order number, file name, issue description, and proof of the problem
Free Files
No returns necessary for free files - they are completely free to download. These files are provided as-is for your convenience.
⚠️ Important
All sales are final once a file is successfully downloaded and verified as working. Please review the file details carefully before downloading to ensure it meets your requirements. Once you've accessed the file, we cannot process a return.