Refund Policy
Limited Refunds Before File Access
When We Offer Refunds
✅ Full Refund Available
1 Before File Access
- • Payment made but file not yet delivered
- • You cancelled before receiving download link
- • File is out of stock or unavailable
- • Technical issue on our end preventing delivery
2 Defective Files
- • File is genuinely corrupted (verified by us)
- • File does not match description
- • Wrong file was delivered
- • File contains malware (verified by us)
3 Duplicate Payment
- • Accidentally paid twice
- • Charged incorrectly
❌ No Refund Available
- • File was successfully downloaded and working
- • You changed your mind after download
- • Incompatibility with your specific device/setup
- • Lack of technical knowledge to use the file
- • File works but you don't need it anymore
- • You found it cheaper elsewhere
- • Already extracted/copied file contents
Refund Process
1
Report Within 48 Hours
Contact us within 48 hours of purchase if you need a refund
2
Contact via WhatsApp
Message us on +92 3456703860 with your details
3
Provide Details
Share order info, payment proof, and issue description
4
Verification
We will verify your claim and assess eligibility
5
Refund Processing
7-14 business days if refund is approved
Refund Details
⏱️ Processing Time
7-14 business days if refund is approved
💳 Refund Method
Same as original payment method (bank transfer, mobile wallet)
📦 Partial Refunds
Not applicable for digital files (all-or-nothing)
🏪 Restocking Fee
Not applicable for digital products
File Requests - Special Rules
- • Refundable before file sourced: If we haven't started searching yet
- • Partial refund after work: If research already completed
- • No refund if delivered: Once file is provided
Important Notes
- Manual payment system: Since we use WhatsApp for orders, refunds are handled individually by our team
- Store credit option: We may offer store credit instead of refund in some cases
- Final decision: All refund decisions are final and at GSM Mart 72's discretion
- Governed by Pakistani law: All disputes are resolved under Pakistani legal jurisdiction